Onboard Questions

1. Will the artists be onboard for the whole cruise?

2. Will the artists be signing autographs/taking photos with guests?

3. How many shows will the artists play?

4. Are there assigned seats for performances?

5. Where can I learn more about the ship?

6. What can we do when going ashore?

7. What if I want to gamble away all my money at sea…is there a casino?

8. When will we know the schedule of events?

9. Am I going to starve on board?

10. Are there special diets available?

11. I can’t live without my cell phone…will I be able to use my cell phone on board?

12. Is there internet service? Wireless?

13. How do I pay for things on the ship?

14. I ran out of cash gambling. Are there ATM’s onboard?

15. Do I need to tip for anything during the cruise?

16. How old do I have to be to drink alcohol on the cruise?

17. Can I smoke on the ship?

18. Are there hair dryers and irons provided in the cabins?

19. Is laundry service available?

20. Are there any babysitting services onboard?

21. Are there activities available for children onboard the ship?

22. Are cribs and/or rollaway beds available?

23. Are there medical services onboard?


WILL THE ARTISTS BE ONBOARD FOR THE WHOLE CRUISE?

Yes. The majority of our artists will be joining you for the full cruise and performing onboard the ship, including Megadeth and many more. However, there may be some cases where an artist needs to join us during the cruise or depart early due to a scheduling conflict or other family commitment.


WILL THE ARTISTS BE SIGNING AUTOGRAPHS/TAKING PHOTOS WITH GUESTS?

Many of our artists will be doing formal photo sessions, which will be announced in more detail, as we get closer to sailing. Any additional autographs, photos or other interactions will be at each band/artist’s discretion.


HOW MANY SHOWS WILL THE ARTISTS PLAY?

Many bands will be playing 2 performances. Other artists will be playing at least once, with some performing multiple times.


ARE THERE ASSIGNED SEATS FOR PERFORMANCES?

Most shows aboard the MEGACRUISE are unassigned and considered General Admission. VIP guests will be given early access to the theatre performances to choose their seating.

Please note, however, that in order to allow for all guests to see Megadeth and possibly other artists, guests may be divided into two show colors. These will be indicated on the show schedule and will correspond with the laminate presented to you on embarkation day. Guests will attend only their assigned colored show and seating will be general admission.


WHERE CAN I LEARN MORE ABOUT THE SHIP?

You can view photos, deck plans and even a virtual tour of the Norwegian Jewel by clicking HERE.


WHAT CAN WE DO WHEN GOING ASHORE?

Each port of call has multiple shore excursion options. To learn more about San Diego, California click HERE.  For more information about Ensenada, Mexico click HERE.

Shore excursions will be available for purchase approximately 30-60 days prior to our sail date.


WHAT IF I WANT TO GAMBLE AWAY ALL MY MONEY AT SEA…IS THERE A CASINO?

Yes, feel free to gamble from sun up to sun down as the beautiful Norwegian Jewel has a casino featuring slot machines, blackjack, roulette, bingo and much more! Please keep in mind that NCL is required to close the casino (as well as other shops onboard) while we are in port.


WHEN WILL WE KNOW THE SCHEDULE OF EVENTS?

We will release the schedule of concerts and events during embarkation. Please know that this is not something we do to torture you…but the schedule is a delicate balancing act and we want to be sure we have made every necessary change before we release it to you. We don’t want you to miss anything due to having an incomplete or altered schedule!


AM I GOING TO STARVE ON BOARD?

Not a chance! The Norwegian Jewel offers several dining options on board. These options are subject to change. CLICK HERE to view both the complimentary and specialty (not included in cruise fare) restaurant options.


ARE THERE SPECIAL DIETS AVAILABLE?

If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food products, please advise us at the time of booking. Obtaining the products for many of these requests requires 90-days notice prior to sailing, and we want to ensure that we are able to fulfill your request. Kosher Meal requests made within 90 days of sail date cannot be guaranteed. For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in the kitchen facilities.


I CAN’T LIVE WITHOUT MY CELL PHONE…WILL I BE ABLE TO USE MY CELL PHONE ON BOARD?

NCL has an advanced roaming network available on all ships, allowing you to place and receive calls, voicemail, text messages and GPRS data using your own cell phone. Per minute rates apply; international carrier rates may apply. Cellular service onboard is turned off while the ship is in ports of call.

AT&T Cruise Ship Packages?
Discount Cruise Ship packages are now available for AT&T® mobile customers while aboard select ships. Choose from options for calling only, calling and messaging or calling, messaging and data.

How much will I be charged when I use my cell phone onboard?
The rates vary according to cellular phone carrier and the pricing /roaming plan which you have established with them directly. The charges incurred will appear on your normal mobile carrier’s bill you receive at home. For more information on exact pricing contact your carrier or visit their webpage.

Can my family call me onboard?
Yes, Norwegian Cruise Line guests can also be contacted on the ship by calling the guests cell phone number. The service works just as it does on land. If the party does not answer, a voice message can be left on the phone and later retrieved by the guest.

How to make calls?
Dial “+” followed by country code, city code, and number, just as you would when traveling abroad.


IS THERE INTERNET SERVICE? WIRELESS?

Internet access is available on board either via the Internet Café (deck 7 near the Art Gallery) or via your own personal laptop, cell phone or tablet. All cabins have internet access available via wireless connection or with the use of Ethernet cable (complimentary cables can be obtained from the Internet Café Manager in the Internet Café during posted hours). In addition, there are Wi-Fi locations throughout the entire ship.  In order to access the Internet, you will need to purchase an Internet package. Internet access is based on a shared satellite bandwidth and guests may experience slower connections during peak hours.

If you use your laptop you will need to purchase an Internet package.

*An Activation fee of $3.95 may apply. If you book your internet package in advance on NCL’s website this fee may be waived.


HOW DO I PAY FOR THINGS ON THE SHIP?

For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express or Discover. You may also use your debit card, however, please be advised that NCL obtains pre-authorization, as they do for all Credit Cards, and some banks hold these funds for up to 30 days. Traveler’s checks or cash can also be used as a method of payment to settle your account with an initial deposit paid in advance.

Using your debit or ATM card

  • NCL does not recommend the use of a debit card as payment for your onboard folio.
  • Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases.
  • After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends.
  • To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period.
  • Norwegian Cruise Line will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.

Cash/Traveler’s Checks Procedures

You can deposit cash or US Traveler’s Checks into your onboard account.

A cash deposit of $300 per person may be placed on your account in lieu of a credit card.

Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you’d like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess. US Traveler’s Checks can be cashed on board and are the same as cash.

**Personal checks will not be accepted, nor can they be cashed on board.


I RAN OUT OF CASH GAMBLING. ARE THERE ATM’S ONBOARD?

Yes, there is an ATM located on Deck 6 near the casino.


DO I NEED TO TIP FOR ANYTHING DURING THE CRUISE?

Gratuities will be added to your onboard account once on board the ship at the prevailing rate per person. These gratuities are mandatory and will NOT be waived. Please note however, if you receive excellent service, you may always tip any additional amount you feel.

An 18% gratuity is automatically added to bar service beverages, mini bar items, and spa & salon services. These gratuities may be itemized on your on board receipt.


HOW OLD DO I HAVE TO BE TO DRINK ALCOHOL ON THE CRUISE?

Alcoholic beverages will not be sold or served to anyone under the age of 21. MEGACRUISE, MEGAMETAL, LLC and NCL reserve the right to refuse the sale of alcoholic beverages to anyone. Please refer to ShipBoard Etiquette.


CAN I SMOKE ON THE SHIP?

For the comfort and enjoyment of guests, NCL ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas.

Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas of the starboard side of the ship. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking.

Jewel Club Casino allows smoking and has a designated area for non-smoking guests. There will be visible signage indicating the non-smoking area in the casino.

On board, all interior public spaces are smoke-free. Smoking is not permitted in any dining venue, theater, bar, lounge, hallway, elevator, and jogging track.

Smoking is not permitted inside any stateroom or any stateroom balcony. This applies to all stateroom categories on board. If a guest is in violation of this stateroom policy, a cleaning fee of $250 USD will be applied to their Sign and Sail account and may be subject to further action pursuant to the “Consequences Section” of the Guest Conduct Policy.

Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. Cigar and pipe tobacco is limited to designated outdoor areas and Cigar Bars. You must be at least 18 years of age to purchase, possess or use tobacco onboard.

Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.

Norwegian Cruise Line kindly asks all guests to please observe the smoking policy. These requests are made to provide a comfortable cruise for everyone. Guests may also inquire at Guest Services for the location of the designated smoking areas onboard.

Guests who violate this smoking policy may be subject to further action pursuant to the “Consequences Section” of this Guest Conduct Policy.

Norwegian Cruise Line updated the smoking policy September 2013 and the above policy is in enforcement on all ships with cruises departing on or after January 1, 2014.


ARE THERE HAIR DRYERS AND IRONS PROVIDED IN THE CABINS?

All staterooms have hair dryers.

Staterooms do not have irons in them. Guests are not permitted to bring and use their own irons or steamers onboard. Irons and steamers will be confiscated and removed from guests at embarkation and returned at the end of the sailing. Please use the laundry/dry cleaning service for all of your pressing needs (nominal fee applies).


IS LAUNDRY SERVICE AVAILABLE?

While the ship does not have self-service laundry, they do offer laundry, dry cleaning and pressing service for a nominal charge.


ARE THERE ANY BABYSITTING SERVICES ONBOARD?

Due to the nature of this event, babysitting services will be unavailable.

 


ARE THERE ACTIVITIES AVAILABLE FOR CHILDREN ONBOARD THE SHIP?

Due to the nature of this event, children’s regularly scheduled activities will be unavailable.

 


ARE CRIBS AND/OR ROLLAWAY BEDS AVAILABLE?

Pack ‘N Plays may be available, however, they need to be reserved at least 30 days prior to sailing.

Due to maritime law, however, each cabin is capacity controlled and rollaway beds are not allowed.

**Infants under six (6) months of age are not permitted to sail.


ARE THERE MEDICAL SERVICES ONBOARD?

A physician and 2 nurses are on each ship to provide medical care and services at customary charges. These charges will be billed to your onboard account.

Commonly used medications are kept on board and may be prescribed by the ship’s doctor.